Support
Have a question, ran into an issue, or just want to talk through what Pulse is telling you? We read every message ourselves.
Frequently asked questions
What data does Pulse use?+
Just what’s already in Shopify: orders, refunds, inventory levels and discounts. Read only access, nothing else.
Do I need Google Analytics or a marketing pixel connected?+
No. Pulse works from Shopify data alone from day one. Connecting analytics or ad platforms later sharpens the diagnosis, but it’s optional, not required to get started.
How is this different from my Shopify dashboard?+
Shopify tells you revenue is down. Pulse tells you why, and what to do about it, before you’ve had to go looking.
When do I get my first brief?+
Right after you connect, Pulse pulls your recent order history to get its bearings. Your first full morning brief arrives the next day, and every day after that.
Does an AI write the brief? How do you know it’s not making things up?+
The plain English summary is written by a language model, but it only ever describes numbers that already exist in your store’s data. Every figure it states is checked against the underlying evidence before you see it. If a number can’t be verified, Pulse falls back to a version written directly from the numbers, no language model involved.
Does Pulse remember what I’ve already handled?+
Yes. Mark a recommendation as in progress, snoozed, or intentional, and Pulse remembers it. If revenue recovers before you’ve acted, tomorrow’s brief says so instead of flagging the same thing again from scratch.
What happens to my data if I disconnect?+
Uninstalling removes your store’s data from Pulse. That’s it, no lingering copies.
What does it cost?+
Pulse is in early access right now. Pricing will be announced before general availability, and early users will hear first.
Does this replace my analytics stack?+
No. Pulse isn’t trying to be a dashboard. It’s the one thing you actually read each morning, not another tool competing for your attention.